Terms & Conditions

This Privacy Policy applies to Esin Packaging LTD, Company no. 15288643, with a registered address at Lancaster House, Flat 13, HP5 1LH, Chesham. Throughout this Privacy Policy, “we,” “us,” and “our” refer to Esin Packaging Ltd.

At Esin Packaging Ltd, we are committed to protecting your privacy and ensuring that any personal information you provide to us is used appropriately. This Privacy Policy outlines how we collect, use, and protect your information.

We reserve the right to update this Privacy Policy from time to time by posting the revised version on our website. You should review this policy periodically for any changes. This policy is effective as of 1st May 2024.

Information We Collect

We may collect the following information about you:

• Name and job title

• Contact information including email address and phone number

• Mailing address and postcode

• Demographic information such as location, preferences, and interests

• IP address

We collect this information when you:

• Visit our site

• Register on our site

• Enter information on our contact us form

• Contact us by phone or email

• Place an order

• Use our online chat facility

• Subscribe to a newsletter

• Respond to a survey

Additionally, we record all phone and video calls for training and quality purposes, in accordance with this policy.

How We Use Your Information

We may use your information for the following purposes:

• Personalizing and improving your experience with our site or services

• Processing transactions

• Sending periodic emails regarding your order or other products and services

• Following up after correspondence

• Improving our products and services

• Sending marketing communications by email or post

• Contacting you for market research purposes

Security

We are committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All credit card transactions are handled by an external PCI compliant payment gateway.

Use of Cookies

Our website uses cookies to analyze web traffic and improve user experience. You can choose to accept or decline cookies through your web browser settings. Please note that declining cookies may limit your access to certain features of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, we are not responsible for the protection and privacy of any information you provide while visiting these sites. We encourage you to review the privacy statements of these websites before providing any personal information.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information by indicating your preferences on our website. If you have previously agreed to the use of your personal information for direct marketing purposes, you may change your mind at any time by contacting us at info@esinpack.com.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may disclose your information to employees, officers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this Privacy Policy.

You have the right to request details of the personal information we hold about you under the Data Protection Act 1998. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible at info@esinpack.com.